| Basic Supervisory Skills Series |
The Basic Supervisory Skills Workshop Series is designed for participants who are new to the supervisory role and/or hold a front-line supervisory role with a new company.
Participants will acquire skills and techniques that will increase their effectiveness when interacting with their staff and customers.
This 21-hour program is divided into seven 3-hour modules which can be completed individually or as a series. Each session addresses a specific topic or skill set.
These workshops are highly interactive, balancing lectures with individual and group exercises that allow participants to practice their new skills using real-life situations.
Click here to download a printable version of this program. (Download Adobe Reader)
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Module 1: The Role of the Supervisor
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Outline the process of transitioning from an employee to a supervisor.
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Learn the traits and characteristics that make up a supervisor.
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Discuss the principles of leadership.
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Review the guidelines for working in a multigenerational workplace.
Module 2: Managing Change in the Workplace
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Review the steps necessary to help an employee accept change.
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Analyze the global economy’s impact on your role as a supervisor.
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Discuss guidelines and standards for use of technology in the workplace.
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Gain an understanding of the elements of the developmental delegation process.
Module 3: Interpersonal Communication Skills
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Learn the importance of communication skills in the workplace.
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Discover the role perception plays in the communication process.
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Discuss effective communication techniques for your role as supervisor.
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Review the elements of active listening skills.
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Module 4: Effective Coaching Skills
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Study the principles of coaching for staff development.
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Explore ways to reinforce or improve performance.
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Learn steps to address ineffective performance.
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Learn how to identify and gain input in understanding employee needs.
Module 5: Conflict Management Skills
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Discuss types of workplace conflict.
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Consider ways to improve your conflict management style.
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Review the five steps to successful conflict management.
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Learn how to facilitate conflict discussion and resolution.
Module 6: Problem-Solving Skills
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Discuss steps for problem-solving and decision-making.
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Learn the guidelines for presenting your ideas and attempting to influence others.
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Review the SWOT Analysis as a tool in the decision-making process.
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Explore brainstorming techniques and guidelines to facilitate a productive session.
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| Facilitation & Customization |
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Participants receive a workbook which is used throughout the workshop.
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Principles and skills are presented in an interactive lecture format.
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Small group exercises are used to help reinforce and demonstrate the material.
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Real workplace situations are used to practice skills presented.
This series can be adapted to meet the specific needs of any organization. The process starts with a needs analysis. The program is then tailored so that participants have an understanding of the company’s mission statement and management policies. A pilot program to senior management is then recommended to ensure that all the necessary components are in place prior to introducing these concepts and standards to trainees. Pricing depends on the amount of customization. Travel expenses, the needs analysis and the pilot program are not included in this pricing.
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This series utilizes the DiSC® Classic personality assessment tool by Inscape Publishing. Participants are responsible for taking a short self-assessment online before attending the workshop. A detailed report of the results will be given to the participants during their session. The report offers personalized feedback that will assist the participants in understanding the strengths and challenges of their behavioral style, as well as how and why other people may have different but equally valid preferences. Discussions of results are tailored to fit the subject matter of the specific workshop.
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